Return Eligibility

We accept returns for most items within
15 days
of the original purchase date, provided the item is unused,
in its original packaging, and in resellable condition.

To be eligible, your order must have been placed through our website,
and you must include the original packing slip or order confirmation
number with your return.

Some product categories—such as custom-built items, assembled
structures, or personalized orders—may have different eligibility
criteria based on their nature and handling requirements.

Non-returnable Items or Situations

Certain items are not eligible for return due to safety,
hygiene, or logistical reasons.

• Opened or used insulation materials
• Installed hardware kits
• Modified or cut-to-size components
• Products marked as “Final Sale”

Returns will not be accepted if items show signs of wear,
damage from improper installation, misuse, or unauthorized
modifications.

Refund Process

Refunds are issued to the original payment method used during
checkout. Depending on your financial institution, it may take
an additional 3–10 business days for the credit to appear.

You’ll receive an email confirmation once the refund has been
successfully processed.

Late or Missing Refunds

If you haven’t received your refund within
7 business days after we confirm receipt
of your return, please check your bank or card statement
for pending transactions.

If no activity appears after
10 business days,
contact our support team for assistance.

Exchange Requests

Exchanges may be available for issues involving incorrect size,
color, or minor manufacturing discrepancies, subject to inventory
availability and product category guidelines.

If an exchange cannot be arranged, a standard refund will be issued.

Return Shipping

Customers are generally responsible for return shipping costs
unless the return is caused by our error.